COVID-19 (coronavirus) Update as of March 29, 2020

Our 1725 I Street NW location remains open to assist members with lending needs and pressing account transactions from 9:00 a.m. to 1:00 p.m. (appointments are highly recommended). Due to limited access at sponsor group facilities and to protect our members and staff, the Credit Union branches at MC, IMF, and IFC are temporarily closed.

We encourage the use of Digital Banking, Telephone Banking, and the Call Center which have full access and functionality to support members.

For more information, visit our dedicated COVID-19 Resource Center here.

Digital Banking

With state-of-the-art electronic security and advanced functionality, Digital Banking is safe and easy to use.

  • Manage Alerts and view eStatements
  • View and print copies of your statements and canceled checks
  • Download your transaction history into your personal financial software
  • Transfer funds instantly between your own accounts and to other Credit Union members
  • Schedule periodic transfers and loan payments
  • Access to BillPayer
  • Send eTransfers and eWires securely and conveniently
  • Contact Member Relations through Secure Messages

Learn More About Digital Banking

Not a Digital Banking user yet?

To enroll in Digital Banking, you will need your member number, your date of birth, and a temporary PIN. To obtain your temporary PIN, please call (202) 212-6400.

Frequently Asked Questions

Digital Banking has arrived and we hope that you will find it to be highly convenient and easy to use!

We appreciate your patience during this transition and, as always, thank you for being an active and loyal member.

Conversion Questions

  • Q: When will digital banking be available?

    A:  Our Digital Banking transition began on the evening of Friday, November 8, 2019 at 6:00 pm EST and went live at 6:00 am EST on Sunday, November 10, 2019.

  • Q: Why cant I download/update to the new Digital Banking App?

    A:  If you are experiencing problems updating the BFSFCU Mobile® app, be sure to first delete any previously installed versions on your device. Then, download the latest version and begin enjoying your new Digital Banking experience. 

    You will also need a compatible mobile device with a recent version of the operating system for Apple iPhone and Android devices. Note that for information security reasons, older devices that are unable to support recent operating system versions are periodically removed from the list of supported devices. Please click the link below to view the list of currently supported mobile devices.

    Digital Banking App Supported Devices List

  • Q: When I try to log in, why do I keep coming back to the homepage?

    A: Please double check to make sure your User ID and password are correct. If you continue to experience issues logging in please contact us at 202-212-6400.

  • Q: Why has BFSFCU changed to a new Digital Banking system?

    A: Digital Banking will allow our members to access the same e-services across all devices. Just about everything you can currently do on the desktop is now available on the mobile app or tablet. Digital Banking also offers enhanced functionality such as new alerts, improved budgeting tools, and a more user-friendly member experience.

  • Q: Do I have to re-enroll to digital banking if I am already a user?

    A: No, If you are an existing user you'll  just need use your existing credentials to log in and follow the subsequent steps to access digital banking. As part of the security enhancements with this upgrade, you will have to reset your password and your security questions the first time you log in and follow the subsequent steps as directed.

    Learn about your first login experience

  • Q: Is there a specific timeframe in which I have to log in for the first time?

    A: You have up to 60 days to log in to Digital Banking using your existing credentials. After those 60 days have passed, you will have to visit a branch or call us at 202-212-6400 for assistance with enrollment.

  • Q: Has my User Name and Password Changed?

    A: As long as you access Digital Banking within the first 60 days, your User Name and Password as previously established from Online Banking won’t change, however you will be asked to create a new password.  After those 60 days have passed, you will have to visit a branch or call us at 202-212-6400 for assistance with enrollment.

  • Q: Will my alerts still work?

    A: Alerts from Online Banking have not been transferred to Digital Banking.  You will have to reset your balance, transaction, and other account alerts and notifications. You'll see that we now offer many more options and alerts! Debit and Credit Card alerts,  are available from our BFSFCU Cards App.

    Learn more about alerts

  • Q: What if I am not currently a Digital Banking user?

    A: Call us at 202-212-6400 to obtain your unique PIN needed for enrollment. Go to BFSFCU.org and click enroll underneath the login fields begin your enrollment.

  • Q: How can I submit travel plans?

    A: You can now submit your travel plans in real time for both your Debit and Credit cards through our BFSFCU Cards App, available from the App Store and Google Play. This app functions independently from Digital Banking. 

Account Services

Transfers & Payments