COVID-19 Response - Update as of June 2, 2020

JUNE 2, 2020 MEMBER ALERT: Our Express Branch and Lending Center at 1725 I Street NW will be closed until further notice due to limited access to our facilities. Please use Digital Banking to access your accounts 24 hours, 7 days a week, visit a CO-OP ATM near you, or contact us at 202-212-6400 for assistance. Updates will be posted as soon as possible.

How to Report Identity Theft

How to Report Identity Theft
Identity theft occurs when someone steals your personal information through a security breach or other means and uses it to open new accounts or initiate transactions in your name. If you believe you are a victim of identity theft, report it immediately and take the following steps:
1. Review Your Accounts and statements to identify any fraudulent or unauthorized activity.

2. Contact the major credit bureaus. You can request that the three main credit bureaus place a fraud alert on your credit file. This alert requires creditors to verify your identity before opening any new accounts in your name or changing any of your existing accounts.

•  Equifax: 1-800-525-6285 or
•  Experian: 1-888-397-3742 or
•  TransUnion: 1-800-680-7289 or

3. Go to for a personalized recovery and action plan. is the federal government’s one-stop resource to help you report and recover from identity theft. Their website provides resources and worksheets to help resolve identity theft. Call 1-877-ID THEFT (1-877-438-4338) or submit a complaint online through their website.

4. Contact us if you believe that any of your BFSFCU accounts, cards, or information has been impacted.

1-800-9-BFSFCU (1-800-923-7328)

24 hours a day, 7 days a week

Deaf or hard of hearing customers: Telecommunications Relay Services calls accepted.

If you have an account-specific inquiry or require faster service, please use our Secure Message Center within Digital Banking or contact us 24x7 by phone at (202) 212-6400.

We provide these links to external websites for your convenience. BFSFCU does not endorse and is not responsible for their content, links, privacy policies, or security policies